Progress Update on IRS Strategic Plan and Goals

In July 2022, IRS issued a five-year strategic plan to serve as a roadmap for guiding its programs and operations and meeting the needs of taxpayers and the tax community. The plan focuses on four goals to help improve customer service:

  • Service - Provide quality and accessible services to enhance the taxpayer experience;
  • Enforcement - Enforce the tax law fairly and efficiently to increase voluntary compliance and narrow the tax gap;
  • People - Foster an inclusive, diverse, and well-equipped workforce, and strengthen relationships with external partners; and
  • Transformation - Transform IRS operations to become more resilient, agile, and responsive.
The IRS Progress Update for Fiscal Year 2022 is now available, with a review of IRS’s accomplishments in each of its goals areas.