Keep Records of IRS Electronic and Phone Contact


It’s a good idea to keep records of electronic and telephone contacts with the IRS to speed up the resolution of issues. When contacting the IRS by telephone, be sure to note key information from the conversation, including:

  • The date and time of the call;
  • The name and employee identification number of the contact representative; and
  • Any resolution or information you received from the representative.
Before you call the IRS, try visiting its Let Us Help You webpage, which lists tools and resources including phone numbers and general call wait times.