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Online Education

The next webinar, Tax Law Update for the California Tax Professional, will be held on January 25, 2017 from 8:30 am – 4:30 pm PDT. Click here for more details!
Technical Questions
1. What equipment do I need to participate in a webinar?
2.
Is my computer equipped to handle a Web Ex webinar?
3.
I am having trouble with my Internet connection. What should I do?
4.
How do I improve the sound quality?

Registration Questions
5. Once I register how do I access the webinar?
6. How do I cancel my registration?
7. Can groups register for and attend digiTAX webinars?

Webinar Questions
8. How is my attendance confirmed/tracked?
9. When and how will I receive my certificate of completion?
10. Can I ask questions during the webinar?
11. Are there breaks during the webinars?


Technical Answers
1. What equipment do I need to participate in a webinar?
You will need either a Windows or MAC computer a high-speed Internet connection and internal or external computer speakers. BACK TO TOP

2. Is my computer equipped to handle a webinar?
Test your computer with the webcast system check. This test confirms all of your current settings will allow you to use the functionalities provided click here.
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3. I am having trouble with my Internet connection. What should I do?
There can be many reasons for this. We recommend you not use Wi-Fi (wireless) or dial-up connections when accessing the webinars. Check all your cables close down all browser windows and try again. If you’re still having difficulty with your Internet connection please contact your network administrator. BACK TO TOP

4. How do I improve the sound quality?
VoIP (Voice over IP i.e. listening to the webinar through your computer’s sound system/speakers) is the only way audio is delivered to webinar attendees but for your system to be fast enough to accommodate VoIP you should have some kind of high-speed internet connection (preferably a wired as opposed to wireless connection). Please note that there can be issues with VoIP even with high-speed internet if you are viewing the webinar over a connection that is shared by many other users. Check with your IT provider about how to get more bandwidth to your computer if necessary.

While some connections can accommodate multiple programs running simultaneously for best VoIP results close any programs that will compete for bandwidth and compromise the sound and picture quality. These include browser windows e-mail applications instant messaging and other communication programs like MSN Messenger and Skype.

If the audio becomes choppy at any time during the webinar refresh your browser. This will clear up most audio issues. BACK TO TOP

Registration Answers
5. Once I register how to access the webinar?
Approximately four business days prior to the webinar you will receive a confirmation email (from CalCPA Event Confirmation or calcpa@calcpa.org) with details on how to login to the webcast and download any materials.
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6. How do I cancel my registration?
All cancellations must be received four business days prior to the webinar start date to qualify for a full refund. Cancellations can by made by sending an email to info@csea.org.

Cancellations received less than four business days prior to the webinar date will be charged the full Member or non-Member price. BACK TO TOP

7. Can groups register for and attend digiTAX webinars?
No. Groups will not receive individual continuing education credit as attendance can’t be verified. If continuing education is credit is desired, each person must register seperately BACK TO TOP

Webinar Answers
8. How is my attendance confirmed/tracked?
To confirm your attendance, and in order to receive CE credit for a webinar, you must sign in no later than the scheduled start time and participate in 75% of the randomly timed attendance polling questions throughout the webinar (it’s okay if you miss a few attendance checks, but you must be in attendance for the entire course to receive full credit). BACK TO TOP

9. When and how will I receive my certificate of completion?
Certificates of completion are available at www.calcpa.org/MyEvents. BACK TO TOP

10. Can I ask questions during the webinar?
Submit your question on the Ask the Instructor tab located at the top of the screen. We make every effort to address all questions asked, either by passing it on to the instructor in writing or by voicing the question on the attendee’s behalf. However, the number of questions asked and time constraints sometimes prevent us from answering them all. BACK TO TOP

11. Are there breaks during the webinars?
Yes. During an 8-hour webinar there is typically a short morning and afternoon break and a one-hour lunch break at around noon. BACK TO TOP